ENVÍOS GRATUITOS EN LA COMUNIDAD DE MADRID

Política de reembolso

 

Returns 

The consumer and user may return to FINDINGS GALLERY, free of charge, any product that is defective or that does not meet the description made during a period of 30 days from the date on which the product was received. Taking into account the nature of the products purchased, the consumer and user will have a period of 15 days from the moment he/she became aware of the defect of the product to communicate it to FINDINGS GALLERY through  the contact form in the Website, indicating the defective product or products, attaching photographs and other evidence that demonstrate the defects or lack of conformity of the products, as well as a detailed list of the defects found, the purchase order and any other additional documentation that provides identification of the purchase made by the consumer and user.

Once FINDINGS GALLERY has received communication from the consumer and user and has analyzed the incident through its Quality Department, he/she will be informed as soon as possible whether or not the return of the product is deemed appropriate, taking into account objectively the nature of the product or the nature of the alleged lack of conformity or defect. In the event that a return is deemed appropriate, FINDINGS GALLERY will indicate to the consumer and user how to send the defective product to its stores.

However, FINDINGS GALLERY will not, in any case, be responsible for products that are returned by the consumer and user without having carried out the process detailed above.

Each product to be returned must be unused or, in the event that the defect is found after normal and daily use, in the best possible condition, and must be returned together with all its labels, packaging and -if applicable-, documentation and original accessory elements that originally came with it. If the consumer and user does not proceed in this way, FINDINGS GALLERY and, in particular, the Quality Department, will have to objectively assess the incident by determining whether the product is defective, taking into account its nature and the nature of the alleged lack of conformity or defect.

In line with the above, the consumer and user may replace the defective product with another of identical characteristics, without incurring any cost in replacing the product. If it is not possible to replace the defective product with another of identical characteristics, the consumer will be offered the possibility of choosing a new, similar model.

FINDINGS GALLERY informs customers and users that the time limit for refunding the amounts paid depends on the method of payment that the consumer and user used when purchasing the product:

  • If the consumer and user has paid by credit/debit card, FINDINGS GALLERY will refund the amount paid within fourteen (14) calendar days after the consumer and user has decided to terminate the contract.
  • If the consumer and user has paid by PayPal, FINDINGS GALLERY will refund the amount paid within twenty-four (24)-forty-eight (48) business hours after the consumer and user has decided to terminate the contract.

Cancellations

The consumer and user will have the right to cancel their order placed remotely without giving any reason, for a period of fourteen (14) calendar days from receiving the product. The consumer and user may send the entire order or, if he/she prefers, may send any of the products that make up the total order and, all without penalty and without having to indicate the reasons.

The consumer and user shall bear the direct cost of the return to FINDINGS GALLERY, whether he/she returns the entire order or decides to return only some of the products in the order.

In order to carry out the return, you should contact FINDINGS GALLERY through the contact form in the website. After receiving this communication, FINDINGS GALLERY will indicate to you the best way to send the order to their offices or warehouses.

FINDINGS GALLERY is not responsible for the courier company that the consumer and user contracts for the return of the order. In this sense, FINDINGS GALLERY recommends the consumer and user to require the courier company to provide proof of delivery once the courier has deposited the product at the offices of FINDINGS GALLERY, so that the consumer and user has proof that the product has been correctly delivered to FINDINGS GALLERYFINDINGS GALLERY is not responsible for the address where the consumer and user sends the order for return if this address is different from those indicated. FINDINGS GALLERY may ask the consumer and user to send such proof of delivery for verification.

The costs for the return of the order (e.g. shipping costs through courier companies) will be handled directly by the consumer and user.

The product must be in perfect condition and with all its labels, packaging and - if applicable - documentation and original accessory elements that came with it. If the consumer and user does not proceed in this way or if the product has suffered any damage, the consumer and user accepts that the product may suffer a depreciation or that FINDINGS GALLERY may refuse the exercise of the right of cancellation by the consumer and user.

Once FINDINGS GALLERY verifies that the order is in optimal condition, FINDINGS GALLERY will proceed to refund the total amount paid by the consumer and user.

If the consumer and user decides to return the order completely, FINDINGS GALLERY will refund the consumer and user the totality of the amounts paid by him/her (including shipping costs related to the delivery of FINDINGS GALLERY to the consumer and user).

If the consumer and user wishes to return only one or some of the products which were part of an order, FINDINGS GALLERY will not be able to refund the shipping costs which the consumer and user has paid for the entire order.

FINDINGS GALLERY informs consumers and users that the time limit for refunding the amounts paid depends on the method of payment that the consumer and user would have used when purchasing the product:

  • If the consumer and user has paid by credit/debit card, FINDINGS GALLERY will refund the amount paid within fourteen (14) calendar days after the consumer and user has decided to terminate the contract.
  • If the consumer and user has paid by PayPal, FINDINGS GALLERY will refund the amount paid within twenty-four (24)-forty-eight (48) business hours after the consumer and user has decided to terminate the contract.

In any case, FINDINGS GALLERY will refund the amounts paid as soon as possible and in any case within fourteen (14) calendar days from the date the consumer and user have informed of their decision to withdrawal from the contract.

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